How are you serving your Customers?
Improving your Customer Experience.
Have you ever signed up for something, and have found your expectations were not meant?
Believe me, I have signed up for a lot of programs, and have been really disappointed. You think you are going to get personalized attention, pay a high fee, and all of a sudden reality hits you right in the face.
This has taught me that it is time now to stop BSing everyone. As a business that has a high reputation built on trust, it is extremely important to focus on how you will serve your customers.
I have found a lot of businesses spend a lot of time in gaining new clients, however, do they also spend a lot of time on customer service and retention?
I was chatting with a few other entrepreneurs this morning at breakfast and they all experienced the same disappointment as what I have.
Customer Retention Tips
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By simply automating the process of content marketing, email marketing, and social media marketing, you can see success in multiple ways:
- Staying in touch with your current customer base.
- Reminding their customers of upcoming events and seasonal tips.
- Maintaining a professional appearance all the way to the inbox and beyond.
- Taking advantage of opportunities to reach out to clients you have not talked to in years.
- Getting more referrals sent your way.
We’ve created our Business Productivity Inner - Clinic which is all about how combining productivity and strategic thinking, creating long-term relationships and loyal customers
It is about having better real conversations and follow up tips to help you stand out and stay in touch.
Acquiring a new customer can cost five times more than retaining an existing customer.