Increased Confidence, Adaptability and a Better Leader & Person

"Always walk through life as if you have something new to learn and you will"




15 Million 

Annual Turnover

4 Hotels

GM Across 4 Hotels

Success Story - Raymond Faulkner General Manager - Hotel Inn Brisbane

 Raymond has been working within the hotel industry for over 12 years. Within his time as a General Manager he has always recognized the development of people and the culture. When I first met Raymond, I noticed the time he took to empathize and encourage an employee he knew was having some family issues.

Raymond got in contact after hearing about me from a team member who had completed the 6 month coaching program. He could see the change she had made from a quiet personality to someone who feels confident talking to all people within the company


Develop 11 Team Leaders within Holiday Inn

Raymond has always focused on how to motivate, educate & enhance leadership capabilities within the company

  • Recognized different team members who were lacking confidence or causing conflict within the company
  • Upon self-reflection Raymond recognized he wanted to improve his leadership capabilities to make them the best they could be

Raymond knew that Leadership starts from the top. It was important to develop his leaders from all levels within the company whilst enhancing everyone's leadership skills.    

A Team member started to show more assertiveness and confidence in her role and her sales were booming!

Raymond took time to notice changes within his people in Holiday Inn. 

Raymond noticed a change in one of his team leaders. She had become more confident in her role, more outgoing and her sales  were booming.

He wanted to know how this had occurred & invited me into the Company for a discussion around training and coaching of his senior leaders. 

He became curious and wanted to meet me. I as invited into his company as their coach.

Raymond took action and invited me into the company for a meeting

This was a session where I was able to put forward a coaching roadmap and a  tailored  plan to support his  2 team leaders who were struggling within their role.

The proposal was set in place and the coaching commenced.

Coaching and Training Development Sessions were specifically developed and implemented into the company for 11 senior leaders.

The Changes were consistent and both of the senior leaders became more confident, outgoing and proximity increased.

This was the time when Raymond saw the same consistent results had occurred. He then invited me into coaching 11 of his senior team leaders and they all got the same results.

The plan and roadmap was in place and the coaching and training development commenced.

This is when Raymond approached me to coach him personally.  He achieved more Confidence, more adaptability and knew exactly how to change his approach in difficult situations.

He also gained high level coaching skills to coach his people more effectively.  

“Lee Stemm was my Professional Coach in 2010 when I was based in Brisbane. I voluntarily sought Lee out as a Coach after witnessing her success with one of my direct reports, and the subsequent success of several other leaders reporting to me when I contracted Lee to the hotels Leadership Coaching program.

As a coach, Lees program was in-depth and had an easy to follow framework, that drew out root causes of issues that were managed through the program, such that my overall leadership performance excelled. She applied her expertise in NLP (Neurolinguistics programming), and she was able to help develop, with the ownership of the coachee, behavioral changes that created long term improvements in leadership skills. I would recommend Lee as a Professional Coach. Her involvement in our business and in my own development was and still remains, invaluable.

- raymond faulkner - gm holiday inn hotels brisbane

Combined Productivity Increase

Combine Training, Coaching and Make it Stick Activities increase productivity up to 95%

Blended training & Coaching Results:

Training Alone




Coaching + Make it Stick Activities 


Raymond Faulkner Interview video

Listen to the transformation that Raymond experienced personally, along with 11 of his senior team members from the coaching & training provided by Lee

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